Privacy Policy

Last updated: 20 June 2025

1. Introduction

Welcome to Salix. We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how Salix collects, uses, discloses, and protects your personal information when you visit and interact with our WordPress website. We comply with the Protection of Personal Information Act (POPIA) of South Africa. We encourage you to read this policy carefully to understand our practices regarding your data.

Key Definitions:

  • Data Subject: This is you – the person (either a natural person or a legal entity like a company) to whom the personal information relates.

  • Responsible Party: This is Salix, the entity that determines the purpose and means for processing your personal information.

  • Operator: This is any person or entity that processes personal information on behalf of Salix under a contract or mandate. Many of the third-party services we use act as Operators.

  • Personal Information: Any information that relates to an identifiable, living natural person, and where applicable, an identifiable, existing juristic person. This includes things like your name, email address, and IP address.

2. Have any inquiries or requests?

You can contact our Information Officer for any privacy-related queries or requests through our contact form 

3. Personal Information We Collect

We collect various types of personal information, depending on how you interact with our website:

Information You Provide Directly:

  • Contact Forms: When you use our contact forms, we collect your name, IP address, email address, and the content of your message. Your IP address and browser user agent string are also collected to help spam detection.

  • Comments: If you leave comments on our posts, we collect your name, email address, website URL (optional), and the content of your comment. Your IP address and browser user agent string are also collected to help spam detection.

Information Collected Automatically:

As you navigate our website, certain information may be collected automatically through cookies and other tracking technologies. This includes:

  • Your IP address.

  • Browser type and version.

  • Operating system.

  • Pages you view and the time spent on those pages.

  • Referring website addresses.

  • Unique identifiers.

  • Data derived from cookies.

Our website utilizes various services and functionalities that also collect or process personal information.

4. How We Use Your Personal Information

We use the personal information we collect for the following purposes:

  • To Respond to Your Inquiries: If you contact us via a contact form, we use your name and email to respond to your query.

  • To Improve Website Functionality and User Experience: Analyzing how users interact with our site helps us enhance its design, content, and features.

  • For Website Security and Fraud Prevention: Monitoring for malicious activity and protecting our website and users.

  • For Performance Optimization: Services that enhance website loading speed and function smoothly by reducing server load and differentiating between legitimate users and bots.

  • To Comply with Legal Obligations: Fulfilling any legal requirements or regulatory mandates.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws or regulations. For example:

  • Contact form submissions may be retained for a reasonable period to manage correspondence and provide support.

  • Comments are retained indefinitely unless you request their deletion.

  • Security logs (e.g., IP addresses, login attempts) are typically retained for a limited period for security analysis.

6. Security of Your Personal Information

Salix implements appropriate, reasonable technical and organizational measures to protect your personal information against loss, damage, unauthorized destruction, or unlawful access and processing. While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

7. Sharing Your Personal Information with Third Parties and Operators

We may share your personal information with third-party service providers (Operators) who assist us in operating our website and providing our services.

8. Cookies and Tracking Technologies

Our website uses “cookies” to enhance your browsing experience. A cookie is a small text file placed on your device by a web server. Cookies generally contain information that can later be read by a web server in the domain that issued the cookie to you. They are used for various purposes, including:

  • Functionality: To remember your preferences and settings (e.g., language choices).

  • Performance: To collect anonymous data about how visitors use our website, which helps us improve its functionality.

  • Security: To protect against malicious activity and ensure the integrity of your session.

By continuing to use our website, you consent to the use of cookies as described in this policy. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies or to notify you when a cookie is being placed on your computer. However, if you choose to decline cookies, you may not be able to fully experience the interactive features of our website.

9. Third-Party Websites and Services

Our website may contain links to third-party websites or services (e.g., a link to an external blog post, or embedded video content). Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to read the privacy statements of any other site that collects personal information from you.

11. Changes to This Privacy Policy

Salix reserves the right to update or change our Privacy Policy at any time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the website after any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please do not hesitate to contact us.